Congratulations to my first official work day at customer service. Was it horrid? Oh yes, definitely! Imagine being yelled at before you even breathed into the headset will ya? Was it manageable? Yes. 89% of the customers were patient and nice. The other 11% was, of course, beyond unreasonable and downright rude. But hey, if I had waited for more than an hour only to be transferred to 3 different lines, I'd be pissed off too.
Forgive me, from this moment forth, I'd be ranting on my day at work. It gets better, I promise.
Rude Customer #1:"YOU DON'T KNOW ANYTHING LA!"
Inner voice: OF COURSE I DON'T YOU NUTSHIT, I WAS TRAINED FOR A DAY, YOU DICKLESS HEAD.
The actual response: I'm so sorry Sir, I'm trying my best to explain to you the details of why your existing plan is not eligible for upgrade to an iphone plan.
Rude Customer #1: "ARE YOU EVEN READING YOUR OWN M1 WEBSITE? YOU SOUND LIKE YOU DON'T KNOW YOUR OWN PLANS!"
Inner voice: MAYBE IF YOU STOPPED SPITTING INTO THE PHONE, I'D BE ABLE TO ACTUALLY EXPLAIN? ARE YOU DEAF?
The actual response: I'm so sorry about this Sir, I really am.
He asked for the manager to call him in the end. I really do hate Singaporean uncles with much free time on their hands. Why not get a bowl of peanuts, a crate of Tiger beer, and call our service while you're at it?
The most elusive customer award goes to this dude who complained about charges on his old plan when he has already re-contracted, but absolutely refused to tell me what his new plan was. Clealy, it takes time to retrieve his contract for us to actually update his plan and made the necessary amendments. Congratz dude, you'd be waiting for a few more days before we actually get back to ya!
I finally realized that my calling was definitely FAR from customer service. You see, I'm a short tempered guy, and don't take too kindly with unreasonable and uncouth attitudes from my fellow citizens. Good luck Yings!