Reverse bullying

Wednesday, January 13, 2010

Darn free was I in the customer service iphone hotline did I proudly, beaming and grinning from ear to ear, proclaim to my dearest family of thee intention to work overtime. You see, my colleagues are a bunch of diligent (or workaholics if I may put it more excessively) workers who clamored for overtime. The company clearly couldn't afford paying so many officers overtime so they'd placed a limit to the amount.

The minute our superior M sent an email regarding "Who wants to work OT?" to the team, all of us took an immediate reply. It was like a craze auction running off in the email.

OBVIOUSLY PEOPLE like me, who managed to get OT for today and tomorrow, did not in my life expect to be transferred to the hot HOTLINE (as that's what every customer who calls in complains of) as soon as TODAY. But heck, I wasn't even given a choice. M suddenly pops to some of us and go "OH by the way, get ready to receive calls (grins), you're already in."

My brain process stopped for a moment there and only reactivated itself when a FRIENDLY customer calls in complaining about high charges on her bill, which I spent a good 45 minutes explaining the details of her current bill.

I suspect that my superior M heard of our (Mag and I) discussion to write a trashy office novel with the amount of free time we had in our iphone hotline. I call it 'reverse bullying'; mocking us for clamoring for OT in the midst of auditory suffering.

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posted at 10:03 PM